Privacy Policy
This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect
Personal information about the Users of the Services, including the Practitioners (as defined in the
Terms of Use, which may be accessed via the following weblink https://Medoctic.com/privacy (the
“Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly
and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to
demonstrate our commitment to the protection of your privacy and your personal information. Your
use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any
capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in
our Terms of Use.
BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED
TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS
PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR
COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS
PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE
TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE
WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF
YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR
CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY
SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR
ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR
COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS
DESCRIBED IN THIS PRIVACY POLICY.
1.WHY THIS PRIVACY POLICY?
This Privacy Policy is published in compliance with, inter alia:
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
This Privacy Policy states the following:
The type of information collected from the Users, including Personal Information (as defined in
paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below)
relating to an individual;
The purpose, means and modes of collection, usage, processing, retention and destruction of such
information; and
How and to whom Medoctic will disclose such information
2.COLLECTION OF PERSONAL INFORMATION
Generally some of the Services require us to know who you are so that we can best meet your
needs. When you access the Services, or through any interaction with us via emails, telephone calls
or other correspondence, we may ask you to voluntarily provide us with certain information that
personally identifies you or could be used to personally identify you. You hereby consent to the
collection of such information by Medoctic. Without prejudice to the generality of the above,
information collected by us from you may include (but is not limited to) the following:
contact data (such as your email address and phone number);
demographic data (such as your gender, your date of birth and your pin code);
data regarding your usage of the services and history of the appointments made by or with you
through the use of Services;
insurance data (such as your insurance carrier and insurance plan);
other information that you voluntarily choose to provide to us (such as information shared by you
with us through emails or letters) including any images and other documents/files.
The information collected from you by Medoctic may constitute ‘personal information’ or ‘sensitive
personal data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a
natural person, which, either directly or indirectly, in combination with other information available
or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal
information about that person relating to:
passwords;
financial information such as bank accounts, credit and debit card details or other payment
instrument details;
physical, physiological and mental health condition;
sexual orientation;
medical records and history;
biometric information;
information received by body corporate under lawful contract or otherwise;
visitor details as provided at the time of registration or thereafter; and
call data records.
Medoctic will be free to use, collect and disclose information that is freely available in the public
domain without your consent.
3.PRIVACY STATEMENTS
3.1ALL USERS NOTE:
This section applies to all users.
3.1.1Accordingly, a condition of each User’s use of and access to the Services is their acceptance of
the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that
does not agree with any provisions of the same has the option to discontinue the Services provided
by Medoctic immediately.
3.1.2An indicative list of information that Medoctic may require you to provide to enable your use of
the Services is provided in the Schedule annexed to this Privacy Policy.
3.1.3All the information provided to Medoctic by a User, including Personal Information or any
Sensitive Personal Data or Information, is voluntary. You understand that Medoctic may use certain
information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data
or Information’ under the SPI Rules,
(a) for the purpose of providing you the Services,
(b) for
commercial purposes and in an aggregated or non-personally identifiable form for research,
statistical analysis and business intelligence purposes,
(c) for sale or transfer of such research,
statistical or intelligence data in an aggregated or non-personally identifiable form to third parties
and affiliates
(d) for communication purpose so as to provide You a better way of booking
appointments and for obtaining feedback in relation to the Practitioners and their practice,
(e)
debugging customer support related issues,..
(f) for the purpose of contacting you to complete any
transaction if you do not complete a transaction after having provided us with your contact
information in the course of completing such steps that are designed for completion of the
transaction. Medoctic also reserves the right to use information provided by or about the End-User
for the following purposes:
Identifying You.
Publishing such information on the Website.
Contacting End-Users for offering new products or services.
Contacting End-Users for taking product and Service feedback.
Analyzing software usage patterns for improving product design and utility.
Analyzing anonymized practice information for commercial use.
Processing payment instructions including those through independent third party service providers
such as payment gateways, banking and financial institutions, pre-paid instrument and wallet
providers for processing of payment transaction or deferral of payment facilities.
If you have voluntarily provided your Personal Information to Medoctic for any of the purposes
stated above, you hereby consent to such collection and use of such information by Medoctic.
However, Medoctic shall not contact You on Your telephone number(s) for any purpose including
those mentioned in this sub-section 4.1(iii), if such telephone number is registered with the Do Not
Call registry (“DNC Registry”) under the PDPA without your express, clear and un-ambiguous written
consent.
3.1.4Collection, use and disclosure of information which has been designated as Personal
Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express
consent. By affirming your assent to this Privacy Policy, you provide your consent to such use,
collection and disclosure as required under applicable law.
3.1.5Medoctic does not control or endorse the content, messages or information found in any
Services and, therefore, Medoctic specifically disclaims any liability with regard to the Services and
any actions resulting from your participation in any Services, and you agree that you waive any
claims against Medoctic relating to same, and to the extent such waiver may be ineffective, you
agree to release any claims against Medoctic relating to the same.
3.1.6You are responsible for maintaining the accuracy of the information you submit to us, such as
your contact information provided as part of account registration. If your personal information
changes, you may correct, delete inaccuracies, or amend information by making the change on our
member information page or by contacting us through privacy@Medoctic.com. We will make good
faith efforts to make requested changes in our then active databases as soon as reasonably
practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or
becomes untrue, inaccurate, out of date or incomplete), or Medoctic has reasonable grounds to
suspect that the information provided by you is untrue, inaccurate, out of date or incomplete,
Medoctic may, at its sole discretion, discontinue the provision of the Services to you. There may be
circumstances where Medoctic will not correct, delete or update your Personal Data, including
(a)
where the Personal Data is opinion data that is kept solely for evaluative purpose; and
(b) the
Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution
have not been completed.
3.1.7If you wish to cancel your account or request that we no longer use your information to provide
you Services, contact us through support@Medoctic.com . We will retain your information for as
long as your account with the Services is active and as needed to provide you the Services. We shall
not retain such information for longer than is required for the purposes for which the information
may lawfully be used or is otherwise required under any other law for the time being in force. After
a period of time, your data may be anonymized and aggregated, and then may be held by us as long
as necessary for us to provide our Services effectively, but our use of the anonymized data will be
solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account
may result in Medoctic being unable to provide you with its Services or to terminate any existing
relationship Medoctic may have with you.
3.1.8If you wish to opt-out of receiving non-essential communications such as promotional and
marketing-related information regarding the Services, please send us an email at
support@Medoctic.com .
3.1.9Medoctic may require the User to pay with a credit card, wire transfer, debit card or cheque for
Services for which subscription amount(s) is/are payable. Medoctic will collect such User’s credit
card number and/or other financial institution information such as bank account numbers and will
use that information for the billing and payment processes, including but not limited to the use and
disclosure of such credit card number and information to third parties as necessary to complete such
billing operation. Verification of credit information, however, is accomplished solely by the User
through the authentication process. User’s credit-card/debit card details are transacted upon secure
sites of approved payment gateways which are digitally under encryption, thereby providing the
highest possible degree of care as per current technology. However, Medoctic provides you an
option not to save your payment details. User is advised, however, that internet technology is not
full proof safe and User should exercise discretion on using the same.
3.1.10Due to the communications standards on the Internet, when a User or the End-User or anyone
who visits the Website, Medoctic automatically receives the URL of the site from which anyone
visits. Medoctic also receives the Internet Protocol (IP) address of each User’s computer (or the
proxy server a User used to access the World Wide Web), User’s computer operating system and
type of web browser the User is using, email patterns, as well as the name of User’s ISP. This
information is used to analyze overall trends to help Medoctic improve its Service. The linkage
between User’s IP address and User’s personally identifiable information is not shared with or
disclosed to third parties. Notwithstanding the above, Medoctic may share and/or disclose some of
the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable)
with advertisers, sponsors, investors, strategic partners, and others in order to help grow its
business.
3.1.11The Website uses temporary cookies to store certain (that is not sensitive personal data or
information) that is used by Medoctic and its service providers for the technical administration of
the Website, research and development, and for User administration. In the course of serving
advertisements or optimizing services to its Users, Medoctic may allow authorized third parties to
place or recognize a unique cookie on the User’s browser. The cookies however, do not store any
Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies
are disabled you may still use the Website, but the Website may be limited in the use of some of the
features.
3.1.12A User may have limited access to the Website without creating an account on the Website.
Unregistered Users can make appointments with the doctors by providing their name and phone
number. In order to have access to all the features and benefits on our Website, a User must first
create an account on our Website. To create an account, a User is required to provide the following
information, which such User recognizes and expressly acknowledges is Personal Information
allowing others, including Medoctic, to identify the User: name, User ID, email address, country,
ZIP/postal code, age, phone number, password chosen by the User and valid financial account
information. Other information requested on the registration page, including the ability to receive
promotional offers from Medoctic, is optional. Medoctic may, in future, include other optional
requests for information from the User to help Medoctic to customize the Website to deliver
personalized information to the User.
3.1.13Medoctic does not exercise control over the sites displayed as search results or links from
within its Services. These other sites may place their own cookies or other files on the Users’
computer, collect data or solicit personal information from the Users, for which Medoctic is not
responsible or liable. Accordingly, Medoctic does not make any representations concerning the
privacy practices or policies of such third parties or terms of use of such websites, nor does Medoctic
guarantee the accuracy, integrity, or quality of the information, data, text, software, sound,
photographs, graphics, videos, messages or other materials available on such websites. The inclusion
or exclusion does not imply any endorsement by Medoctic of the website, the website's provider, or
the information on the website. If you decide to visit a third party website linked to the Website, you
do this entirely at your own risk. Medoctic encourages the User to read the privacy policies of that
website.
3.1.14The Website may enable User to communicate with other Users or to post information to be
accessed by others, whereupon other Users may collect such data. Such Users, including any
moderators or administrators, are not authorized Medoctic representatives or agents, and their
opinions or statements do not necessarily reflect those of Medoctic, and they are not authorized to
bind Medoctic to any contract. Medoctic hereby expressly disclaims any liability for any reliance or
misuse of such information that is made available by Users or visitors in such a manner.
3.1.15Medoctic does not collect information about the visitors of the Website from other sources,
such as public records or bodies, or private organisations, save and except for the purposes of
registration of the Users (the collection, use, storage and disclosure of which each End User must
agree to under the Terms of Use in order for Medoctic to effectively render the Services).
3.1.16Medoctic maintains a strict "No-Spam" policy, which means that Medoctic does not intend to
sell, rent or otherwise give your e-mail address to a third party without your consent.
3.1.17Medoctic has implemented best international market practices and security policies, rules and
technical measures to protect the personal data that it has under its control from unauthorised
access, improper use or disclosure, unauthorised modification and unlawful destruction or
accidental loss. However, for any data loss or theft due to unauthorized access to the User’s
electronic devices through which the User avails the Services, Medoctic shall not be held liable for
any loss whatsoever incurred by the User.
3.1.18Medoctic implements reasonable security practices and procedures and has a comprehensive
documented information security programme and information security policies that contain
managerial, technical, operational and physical security control measures that are commensurate
with respect to the information being collected and the nature of Medoctic’s business.
3.1.19Medoctic takes your right to privacy very seriously and other than as specifically stated in this
Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law,
rule, regulation, law enforcement agency, governmental official, legal authority or similar
requirements or when Medoctic, in its sole discretion, deems it necessary in order to protect its
rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk,
or to enforce or apply the Terms of Use.
3.2PRACTITIONERS NOTE:
This section applies to all Practitioners.
3.2.1As part of the registration as well as the application creation and submission process that is
available to Practitioners on Medoctic, certain information, including Personal Information or
Sensitive Personal Data or Information is collected from the Practitioners.
3.2.2All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are
therefore required to read and understand the privacy statements set out herein prior to submitting
any Personal Information or Sensitive Personal Data or Information to Medoctic, failing which they
are required to leave the Services, including the Website immediately.
3.2.3Practitioners’ personally identifiable information, which they choose to provide to Medoctic, is
used to help the Practitioners describe and identify themselves. This information is exclusively
owned by Medoctic You will be the owner of your information and you consent to Medoctic
collecting, using, processing and/or disclosing this information for the purposes hereinafter stated .
Medoctic may use such information for commercial purposes and in an aggregated or nonpersonally identifiable form for research, statistical analysis and business intelligence purposes, and
may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or nonpersonally identifiable form to third parties and affiliates. Medoctic also reserves the right to use
information provided by or about the Practitioner for the following purposes:
Publishing such information on the Website.
Contacting Practitioners for offering new products or services subject to the telephone number
registered with the DNC Registry.
Contacting Practitioners for taking product feedback.
Analyzing software usage patterns for improving product design and utility.
Analyzing anonymized practice information including financial, and inventory information for
commercial use.
3.2.4Medoctic automatically enables the listing of Practitioners’ information on its Website for every
‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on
Website is displayed when End-Users search for doctors on Website, and the Practitioner
information listed on Website is used by End-Users to request for doctor appointments. Any
personally identifiable information of the Practitioners listed on the Website is not generated by
Medoctic and is provided to Medoctic by Practitioners who wish to enlist themselves on the
Website, or is collected by Medoctic from the public domain. Medoctic displays such information on
its Website on an as-is basis making no representation or warranty on the accuracy or completeness
of the information. As such, we strongly encourage Practitioners to check the accuracy and
completeness of their information from time to time, and inform us immediately of any
discrepancies, changes or updates to such information. Medoctic will, however, take reasonable
steps to ensure the accuracy and completeness of this information.
3.2.5Medoctic may also display information for Practitioners who have not signed up or registered
for the Services, provided that the Practitioners have consented to Medoctic collecting, processing
and/or disclosing their information on the Website. Such Practitioners are verified by Medoctic or its
associates, and Medoctic makes every effort to capture accurate information for such Practitioners.
However, Medoctic does not undertake any liability for any incorrect or incomplete information
appearing on the Website for such Practitioners.
3.3END-USERS NOTE:
This section applies to all End-Users.
3.3.1As part of the registration/application creation and submission process that is available to EndUsers on this Website, certain information, including Personal Information or Sensitive Personal Data
or Information is collected from the End-Users.
3.3.2All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore
required to read and understand the privacy statements set out herein prior to submitting any
Personal Information or Sensitive Personal Data or Information to Medoctic, failing which they are
required to leave the Medoctic immediately.
3.3.3If you have inadvertently submitted any such information to Medoctic prior to reading
theprivacy statements set out herein, and you do not agree with the manner in which such
information is collected, processed, stored, used or disclosed, then you may access, modify and
delete such information by using options provided on the Website. In addition, you can, by sending
an email to privacy@Medoctic.com, inquire whether Medoctic is in possession of your personal
data, and you may also require Medoctic to delete and destroy all such information.
3.3.4End-Users’ personally identifiable information, which they choose to provide on the Website is
used to help the End-Users describe/identify themselves. Other information that does not personally
identify the End-Users as an individual, is collected by Medoctic from End-Users (such as, patterns of
utilization described above) and is exclusively owned by Medoctic. Medoctic may also use such
information in an aggregated or non-personally identifiable form for research, statistical analysis and
business intelligence purposes, and may sell or otherwise transfer such research, statistical or
intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
In particular, Medoctic reserves with it the right to use anonymized End-User demographics
information and anonymized End-User health information for the following purposes:
Analyzing software usage patterns for improving product design and utility.
Analyzing such information for research and development of new technologies.
Using analysis of such information in other commercial product offerings of Medoctic.
Sharing analysis of such information with third parties for commercial use.
3.3.5Medoctic will communicate with the End-Users through email, phone and notices posted on
the Website or through other means available through the service, including text and other forms of
messaging. The End-Users can change their e-mail and contact preferences at any time by logging
into their "Account" at www.Medoctic.com and changing the account settings.
3.3.6At times, Medoctic conducts a User survey to collect information about End-Users' preferences.
These surveys are optional and if End-Users choose to respond, their responses will be kept
anonymous. Similarly, Medoctic may offer contests to qualifying End-Users in which we ask for
contact and demographic information such as name, email address and mailing address. The
demographic information that Medoctic collects in the registration process and through surveys is
used to help Medoctic improve its Services to meet the needs and preferences of End-Users.
3.3.7Medoctic may keep records of electronic communications and telephone calls received
andmade for making appointments or other purposes for the purpose of administration of Services,
customer support, research and development and for better listing of Practitioners.
3.3.8All Medoctic employees and data processors, who have access to, and are associated with the
processing of sensitive personal data or information, are obliged to respect the confidentiality of
every End-Users’ Personal Information or Sensitive Personal Data and Information. Medoctic has put
in place procedures and technologies as per good industry practices and in accordance with the
applicable laws, to maintain security of all personal data from the point of collection to the point of
destruction. Any third-party data processor to which Medoctic transfers Personal Data shall have to
agree to comply with those procedures and policies, or put in place adequate measures on their
own.
3.3.9Medoctic may also disclose or transfer End-Users’ personal and other information provided by
a User, to a third party as part of reorganization or a sale of the assets of a Medoctic corporation
division or company. Any third party to which Medoctic transfers or sells its assets to will have the
right to continue to use the personal and other information that End-Users provide to us, in
accordance with the Terms of Use
3.3.10To the extent necessary to provide End-Users with the Services, Medoctic may provide their
Personal Information to third party contractors who work on behalf of or with Medoctic to provide
End-Users with such Services, to help Medoctic communicate with End-Users or to maintain the
Website or independent third party service providers to process payment instructions including
providing a payment deferral facility to End-Users in relation to the Services. These third-party
service providers have access to information needed to process payments, but may not use it for
other purposes. Generally these contractors do not have any independent right to share this
information, however certain contractors who provide services on the Website, including the
providers of online communications services, may use and disclose the personal information
collected in connection with the provision of these Services in accordance with their own privacy
policies. In such circumstances, you consent to us disclosing your Personal Information to
contractors, solely for the intended purposes only.
3.4CASUAL VISITORS NOTE:
3.4.1No sensitive personal data or information is automatically collected by Medoctic from any
casual visitors of this website, who are merely perusing the Website.
3.4.2Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors,
and such casual visitors are also required to read and understand the privacy statements set out
herein, failing which they are required to leave this Website immediately.
3.4.3If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to
reading the privacy statements set out herein, and you do not agree with the manner in which such
information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting
this browser application should ordinarily clear all temporary cookies installed by Medoctic. All
visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to
ensure such clearing / deletion, as Medoctic cannot guarantee, predict or provide for the behaviour
of the equipment of all the visitors of the Website.
3.4.4You are not a casual visitor if you have willingly submitted any personal data or information to
Medoctic through any means, including email, post or through the registration process on the
Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this
Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.
4.CONFIDENTIALITY AND SECURITY
4.1Your Personal Information is maintained by Medoctic in electronic form on its equipment, and on
the equipment of its employees. Such information may also be converted to physical form from time
to time. Medoctic takes all necessary precautions to protect your personal information both online
and off-line, and implements reasonable security practices and measures including certain
managerial, technical, operational and physical security control measures that are commensurate
with respect to the information being collected and the nature of Medoctic’s business.
4.2No administrator at Medoctic will have knowledge of your password. It is important for you to
protect against unauthorized access to your password, your computer and your mobile phone. Be
sure to log off from the Website when finished. Medoctic does not undertake any liability for any
unauthorised use of your account and password. If you suspect any unauthorized use of your
account, you must immediately notify Medoctic by sending an email to support@Medoctic.com You
shall be liable to indemnify Medoctic due to any loss suffered by it due to such unauthorized use of
your account and password.
4.3Medoctic makes all User information accessible to its employees, agents or partners and third
parties only on a need-to-know basis, and binds only its employees to strict confidentiality
obligations.
4.4Part of the functionality of Medoctic is assisting the doctors to maintain and organise such
information. Medoctic may, therefore, retain and submit all such records to the appropriate
authorities, or to doctors who request access to such information.
4.5Part of the functionality of the Medoctic is assisting the patients to access information relating to
them. Medoctic may, therefore, retain and submit all such records to the relevant patients, or to
their doctors.
4.6Notwithstanding the above, Medoctic is not responsible for the confidentiality, security or
distribution of your Personal Information by our partners and third parties outside the scope of our
agreement with such partners and third parties. Further, Medoctic shall not be responsible for any
breach of security or for any actions of any third parties or events that are beyond the reasonable
control of Medoctic including but not limited to, acts of government, computer hacking,
unauthorised access to computer data and storage device, computer crashes, breach of security and
encryption, poor quality of Internet service or telephone service of the User etc.
5.CHANGE TO PRIVACY POLICY
Medoctic may update this Privacy Policy at any time, with or without advance notice. In the event
there are significant changes in the way Medoctic treats User’s personally identifiable information,
or in the Privacy Policy itself, Medoctic will display a notice on the Website or send Users an email,
as provided for above, so that you may review the changed terms prior to continuing to use the
Services. As always, if you object to any of the changes to our terms, and you no longer wish to use
the Services, you may contact support@Medoctic.com to deactivate your account. Unless stated
otherwise, Medoctic’s current Privacy Policy applies to all information that Medoctic has about you
and your account.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such
User or published on the Website, such User hereby provides his/her/its consent to the changed
terms.
6.CHILDREN'S AND MINOR'S PRIVACY
Medoctic strongly encourages parents and guardians to supervise the online activities of their minor
children and consider using parental control tools available from online services and software
manufacturers to help provide a child-friendly online environment. These tools also can prevent
minors from disclosing their name, address, and other personally identifiable information online
without parental permission. Although the Medoctic Website and Services are not intended for use
by minors, Medoctic respects the privacy of minors who may inadvertently use the internet or the
mobile application.
7.CONSENT TO THIS POLICY
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other
Services, and you unconditionally agree that becoming a User of the Website and its Services
signifies your (i) assent to this Privacy Policy, and (ii) consent to Medoctic using, collecting,
processing and/or disclosing your Personal Information in the manner and for the purposes set out
in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy
and the Terms of Use.
8.ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this Privacy Policy or Medoctic's information collection, use and
disclosure practices, you may contact, the Data Protection Officer appointed by Medoctic in
accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any
requests, questions or concerns, which you may have regarding our use of your personal
information. If you have any grievance with respect to our use of your information, you may
communicate such grievance to the Data Protection Officer:
Name: Ravi Kumar
Servexe Infotech
Bansidhar Adukiya Road, Uppar Bazar
Ranchi, Jharkhand
Email: info@Medoctic.com
SCHEDULE
Indicative List of Information by Nature of Service
1.End-Users using the Website by registering for an account on the Website or ‘Medoctic’ mobile
application:
You can create an account by giving us information regarding your [name, mobile number, email
address], and such other information as requested on the End-User registration page. This is to
enable us to provide you with the facility to use the account to book your appointments and store
other health related information.
Against every Practitioner listed in Medoctic.com, you may see a ‘show number’ option. When you
choose this option, you choose to call the number through a free telephony service provided by
Medoctic, and the records of such calls are recorded and stored in Medoctic’s servers. Such call will
have an IVR message stating the purpose of recording your calls and your consent to such recordings
which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call,
Medoctic hereby reserves the right to not provide you the Services for which such Personal
Information is sought. Such records are dealt with only in accordance with this Privacy Policy.
2.End-Users using the Website without registering for an account on the Website or ‘Medoctic’
mobile application (i.e., ‘Guest’ End-User):
You can use the Website without registering for an account, but to book an appointment, you may
be asked certain information (including your [mobile number], and such other information as
requested when you choose to use the Services without registration) to confirm the appointment.
Against every Practitioner listed in Medoctic.com, you may see a ‘show number’ option. When you
choose this option, you choose to call the number through a free telephony service provided by
Medoctic, and the records of such calls are recorded and stored in Medoctic’s servers. Such call will
have an IVR message stating the purpose of recording your calls and your consent to such recordings
which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call,
Medoctic hereby reserves the right to not provide you the Services for which such Personal
Information is sought. Such records are dealt with only in accordance with this Privacy Policy.
3.Practitioner availing of the free listing service on the Website or ‘Medoctic’ mobile application by
registering for an account:
As a Practitioner, you may be required to provide us with information regarding your [name, mobile
number, email address], and such other information as requested on the Practitioner registration
page to create an account. Medoctic may send email and/or SMS confirmations or other
communications to End-Users in connection with their bookings, appointments or other interactions
with you, if such interactions have been facilitated by Medoctic.
4.Practitioner availing of the free listing service on the Website or ‘Medoctic’ mobile application
without registering for an account:
As a Practitioner, you may avail of the listing service without registering for an account by providing
information regarding your [name, mobile number, email address], and such other information as
requested by any of Medoctic’s employees or agents who contact you in person or by telephone. In
such event, Medoctic will maintain this information if and until you choose to register for an
account, for which Medoctic may contact you from time to time. Medoctic will, after such
information is collected from you, send you a confirmation email confirming the information
provided and the fact that you will be listed on the Website. In the event you do not wish to be so
listed on the Website, please inform Medoctic immediately at support@Medoctic.com
5.Practitioners using the ‘Ray’ and/or ‘Tab’ products:
You will be required to create an account and may be required to provide Medoctic with information
regarding your [name, mobile number, email address, digital signature], and such other information
as requested by Medoctic on the Ray and/or Tab Practitioner registration page, in order to complete
your registration. Practitioner agrees to the use of the digital signature in the prescription and
clinical notes as the regulatory requirements. Medoctic will not access the said digital signature for
any other purpose under any circumstance. Upon registration, Medoctic will access non-personally
identifiable information of your patients from your patient records. You agree to make your patients
fully aware of such access.
Medoctic reserves the right to extend and withdraw ‘ABS’ (also known as Instant) functionality to
you at its sole discretion, based on the number of End-User appointments being honoured by you.
The extension or withdrawal of such facility shall be intimated to you by Medoctic.
You have an option under these products to switch on ‘End-User Feedback’. This will mean that you
are giving one or more patients’ contact details to Medoctic’s feedback system. End-Users may
choose to send feedback anonymously too, in which case you agree that you have no objection to
such anonymous feedback. The feedback system will then send an SMS and email to the patient(s)
asking for feedback which may then be published on the Website. You agree to make your patients
fully aware of the possibility of their receiving such feedback queries.
6.Practitioners using the ‘Medoctic Reach’ product:
You will be required to create an account and may be required to provide Medoctic with information
regarding your [name, mobile number, email address], and such other information as requested by
Medoctic on the ‘Medoctic Reach’ Practitioner registration page, in order to complete your
registration.
7.End-Users and Practitioners using the Consult platform.
You may be required to create an account and may be required to provide Medoctic with
information such as your name, mobile number, email address, and such other information as
requested by Medoctic on the Medoctic Consult registration page in order to complete your
registration